1. Introduction

Welcome to UNKNWN Agency LLC (“Company,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting personal information handled through our website located at www.unknwnagency.com (the “Site”), along with any mobile applications, software tools, provider dashboards, subscription services, or related digital platforms developed, operated, licensed, or distributed by us (collectively, the “Services”).

This Privacy Policy explains:

• what information we collect;
• how we use and protect it;
• when information may be disclosed; and
• the choices available to users regarding their data.

By accessing or using the Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Voluntarily Provide

We may collect information voluntarily submitted through:

• contact forms,
• inquiry forms,
• account registration,
• subscription enrollment,
• provider portal access,
• support requests,
• email communications, or
• direct interactions with us.

Depending on the context, this information may include:

• name;
• email address;
• organization or business name;
• account credentials;
• subscription details; and
• information voluntarily included in communications.

B. Website Analytics & Technical Information

The Site may utilize analytics technologies, including Google Analytics, to help us understand website performance, visitor engagement, and general usage trends.

These technologies may collect limited technical information such as:

• browser type;
• operating system;
• referring pages;
• approximate geographic region;
• device type; and
• interaction patterns on the Site.

We use this information solely for operational analytics, performance monitoring, usability improvements, and internal business insights.

We do not use behavioral advertising systems or invasive advertising-retargeting technologies.

C. Application Diagnostic Information

Our Applications are designed to minimize data collection wherever reasonably possible.

The Applications currently do not:

• collect real-time precise GPS location data;
• access personal contacts;
• monitor personal communications; or
• utilize advertising trackers.

We may collect limited diagnostic and technical information necessary to maintain application functionality, security, and stability, including:

• application crash logs;
• operating system version;
• device type;
• performance diagnostics; and
• basic system interaction metrics.

This information is generally aggregated or de-identified whenever feasible.

D. Cookies & Similar Technologies

The Site may use limited cookies or similar technologies necessary for:

• website functionality;
• performance optimization;
• session stability;
• analytics functionality; and
• user experience improvements.

You may configure your browser settings to refuse or limit cookies; however, some portions of the Site may not function properly if cookies are disabled.

3. How We Use Information

We may use collected information to:

• respond to inquiries or service requests;
• communicate regarding consulting engagements or subscriptions;
• operate and maintain the Services;
• improve website functionality and application stability;
• authenticate accounts and manage provider portal access;
• monitor security and prevent unauthorized activity;
• comply with legal obligations;
• enforce our Terms of Service; and
• support internal operational and business analysis.

We do not sell, rent, or trade personal information to third-party data brokers, advertising networks, or marketing firms.

4. Account & Subscription Data

Certain Services may support:

• account creation,
• subscription access,
• credential-based login,
• provider dashboards, or
• cloud-connected functionality.

Users are responsible for maintaining the confidentiality of account credentials.

We may retain account-related information for operational continuity, legal compliance, security monitoring, subscription administration, or dispute resolution purposes.

If future Services involve cloud-based storage of sensitive or regulated information, additional privacy disclosures, data processing agreements, or supplemental policies may apply.

5. Third-Party Services & Infrastructure

We may utilize trusted third-party providers to support portions of the Services, including:

• website hosting;
• analytics services;
• form processing infrastructure;
• cloud providers;
• subscription systems;
• authentication systems;
• payment processors; and
• mobile platform infrastructure.

Examples may include:

• Google Analytics,
• Formspree,
• Apple platform APIs,
• Google platform APIs, and
• related infrastructure providers.

These third parties operate under their own independent privacy policies and terms.

UNKNWN Agency LLC does not control the privacy practices of third-party providers.

6. Data Sharing & Disclosure

We may disclose information:

• with service providers supporting operational functionality;
• to comply with legal obligations;
• to protect rights, security, or property;
• to investigate fraud, abuse, or security incidents; or
• in connection with a merger, acquisition, restructuring, or business transfer.

We do not sell personal information to advertising marketplaces or consumer data brokers.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, or disclosure.

However, no system, platform, transmission method, or storage environment can be guaranteed completely secure.

Users acknowledge that use of internet-based services carries inherent security risks.

8. Data Retention

We retain information only for as long as reasonably necessary to:

• fulfill the purposes described in this Privacy Policy;
• maintain operational continuity;
• comply with legal obligations;
• resolve disputes;
• enforce agreements; or
• satisfy professional service requirements.

Retention periods may vary depending on the nature of the data and applicable legal requirements.

9. Children’s Privacy

The Services are not directed toward children under the age of thirteen (13).

Users under eighteen (18) should use the Services only with involvement and supervision from a parent or legal guardian.

We do not knowingly collect personal information from children under thirteen (13). If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Your Rights & Choices

Depending on your jurisdiction, you may have rights regarding personal information, including the right to:

• request access to information we maintain about you;
• request correction of inaccurate information;
• request deletion of certain information;
• object to certain processing activities; or
• request limitation of processing.

Requests may be submitted using the contact information listed below.

We may need to verify identity before processing certain requests.

11. International Users

The Services are operated from the United States.

By using the Services, you understand that information may be processed and stored in jurisdictions with data protection laws that differ from those in your country of residence.

12. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Updated versions become effective upon posting to the Site or Applications unless otherwise stated.

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions regarding this Privacy Policy or our data practices, you may contact us at:

UNKNWN Agency LLC
805 36th St SW
Bondurant, IA 50035
support@unknwnagency.com
www.unknwnagency.com